Regular Clients
Terms and Conditions are subject to change. Regular Clients refer to those customers who use our cleaners on a regular basis (Domestic Cleaning, Ironing and Shopping). Here are the current Terms and Conditions:
Agency's Obligations
• Maid in London Ltd is a company who acts as an online service to introduce clients to cleaners.
• All cleaners are self-employed.
• Maid In London Ltd accepts no responsibility for expense caused by loss or damage occurred by the cleaner or abuse of phone by the cleaner.
Client’s Obligations
• A cleaner should be paid in cash either, at the end of a working session if they are booked once a week or at the end of each working week, if they are booked for more than once a week.
• Regular Clients are advised to spend the first session with their cleaner to go through a desired cleaning routine and how to operate specific appliances the cleaner will be required to use.
• Regular Clients should inspect results are done to their standard on the first session so cleaner can maintain this on each visit.
• After a cleaner’s first session clients can continue to supervise their cleaner or leave a cleaning rota tick list, which Maid In London Ltd can provide clients to use.
• Regular Clients have the right to interview their cleaner if they so wish before they book a service, clients may wish to take this time if happy with the cleaner to go through a cleaning routine and how to operate specific appliances, but the cleaner will not be expected to do any domestic work just take notes.
• Regular Clients should remove precious, fragile items on a cleaners visiting day.
• The Regular Clients must treat the Cleaner with respect and be courteous and helpful to the Cleaner.
• The Regular Clients will be honest in their description of the position to be filled, including the hours of work, type of duties and level of responsibility involved.
• The Regular Clients are responsible for the provision of equipment, cleaning products, materials and arrangements for access to the client’s home when booking regular cleaning service.
• Cleaning equipment must be in full working order. In the case where cleaning equipment is not provided/not in full working order, the result from the cleaning visit may not be successful, Maid In London Ltd cannot be held responsible and no refund can be claimed by the Client for the job in question.
Keys
• The Regular Clients may choose to issue the Cleaner with keys that allow access to the premises to be cleaned (the “Keys”).
• If Keys have been provided to the Cleaner, then following termination of the services of a Cleaner, the Cleaner must return the Keys to the Client.
One Off Clients
Terms and Conditions are subject to change. One off Clients refer to those customers who require a one-off cleaning services (Move in/out, One off Spring, After Building, After Party). Here are the current Terms and Conditions:
Maid In London’s Obligations
• Maid In London is a company who acts as an agency to introduce clients to cleaners.
• All our cleaners are self-employed.
Our privacy policy is short and simple: We only use the information you provide to contact you about our services. We do not share your information with third parties..
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